dido:public:ra:xapend:xapend.b_stds:tech:iso:quality_monitor_and_measure
Differences
This shows you the differences between two versions of the page.
| Next revision | Previous revision | ||
|
dido:public:ra:xapend:xapend.b_stds:tech:iso:quality_monitor_and_measure [2020/11/19 21:10] nick created |
dido:public:ra:xapend:xapend.b_stds:tech:iso:quality_monitor_and_measure [2021/09/28 12:18] (current) 50.19.247.197 ↷ Links adapted because of a move operation |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ===== ISO/IEC ISO 10004:2018 Quality management — Customer satisfaction — Guidelines for monitoring and measuring ===== | + | ===== ISO 10004:2018 Quality management — Customer satisfaction — Guidelines for monitoring and measuring ===== |
| - | [[dido:public:ra:xapend:xapend.b_stds:tech:iso| return to the ISO Standards ]] | + | [[dido:public:ra:xapend:xapend.b_stds:tech:iso:start| return to the ISO Standards ]] |
| <table> | <table> | ||
| Line 20: | Line 20: | ||
| //This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.// | //This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.// | ||
| - | //**NOTE** Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.// | + | ==== Introduction ==== |
| + | ==== 0.1 General ==== | ||
| + | //One of the key elements of organizational success is the customer’s satisfaction with the organization and its products and services. Therefore, it is necessary to monitor and measure customer satisfaction.// | ||
| + | //The information obtained from monitoring and measuring customer satisfaction can help identify opportunities for improvement of the organization’s strategies, products, services, processes and characteristics that are valued by customers, and serve the organization’s objectives. Such improvements can strengthen customer confidence and result in commercial and other benefits.// | ||
| + | |||
| + | //This document provides guidance to the organization on establishing effective processes for monitoring and measuring customer satisfaction.// | ||
| + | |||
| + | //The satisfaction of persons or organizations that could or do receive a product or a service from a public or a private organization is the focus of this document.// | ||
| + | |||
| + | //**NOTE** Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.// | ||
| + | /**=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- | ||
| + | /* To add a discussion page to this page, comment out the line that says | ||
| + | ~~DISCUSSION:off~~ | ||
| + | */ | ||
| + | ~~DISCUSSION:on|Outstanding Issues~~ | ||
| + | ~~DISCUSSION:off~~ | ||
dido/public/ra/xapend/xapend.b_stds/tech/iso/quality_monitor_and_measure.1605838231.txt.gz · Last modified: 2020/11/19 21:10 by nick
