dido:public:ra:xapend:xapend.b_stds:tech:iso:quality_monitor_and_measure
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dido:public:ra:xapend:xapend.b_stds:tech:iso:quality_monitor_and_measure [2020/11/19 22:24] nick |
dido:public:ra:xapend:xapend.b_stds:tech:iso:quality_monitor_and_measure [2021/09/28 12:18] (current) 50.19.247.197 ↷ Links adapted because of a move operation |
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| ===== ISO 10004:2018 Quality management — Customer satisfaction — Guidelines for monitoring and measuring ===== | ===== ISO 10004:2018 Quality management — Customer satisfaction — Guidelines for monitoring and measuring ===== | ||
| - | [[dido:public:ra:xapend:xapend.b_stds:tech:iso| return to the ISO Standards ]] | + | [[dido:public:ra:xapend:xapend.b_stds:tech:iso:start| return to the ISO Standards ]] |
| <table> | <table> | ||
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| ==== Introduction ==== | ==== Introduction ==== | ||
| - | ==== General ==== | + | ==== 0.1 General ==== |
| //One of the key elements of organizational success is the customer’s satisfaction with the organization and its products and services. Therefore, it is necessary to monitor and measure customer satisfaction.// | //One of the key elements of organizational success is the customer’s satisfaction with the organization and its products and services. Therefore, it is necessary to monitor and measure customer satisfaction.// | ||
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| //**NOTE** Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.// | //**NOTE** Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.// | ||
| + | /**=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- | ||
| + | /* To add a discussion page to this page, comment out the line that says | ||
| + | ~~DISCUSSION:off~~ | ||
| + | */ | ||
| + | ~~DISCUSSION:on|Outstanding Issues~~ | ||
| + | ~~DISCUSSION:off~~ | ||
dido/public/ra/xapend/xapend.b_stds/tech/iso/quality_monitor_and_measure.1605842696.txt.gz · Last modified: 2020/11/19 22:24 by nick
