This is an old revision of the document!
Title | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
Acronym | |
Version | Version 2 |
Document Number | ISO 10003:2018 |
Release Date | 2018-07 |
Reference | https://www.iso.org/standard/71581.html |
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
This document is applicable to:
This document is intended for use by any organization regardless of its type or size, or the products and services it provides, and deals with:
This document is particularly aimed at dispute resolution between an organization and
This document does not apply to the resolution of other types of disputes, such as employment disputes. It does not apply to complaints handling within an organization.