dido:public:ra:xapend:xapend.b_stds:tech:iso:customer_dispute
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dido:public:ra:xapend:xapend.b_stds:tech:iso:customer_dispute [2020/11/19 22:31] nick |
dido:public:ra:xapend:xapend.b_stds:tech:iso:customer_dispute [2021/09/28 05:39] (current) 14.97.4.114 ↷ Links adapted because of a move operation |
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| ===== ISO 10003:2018 Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations ===== | ===== ISO 10003:2018 Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations ===== | ||
| - | [[dido:public:ra:xapend:xapend.b_stds:tech:iso| return to the ISO Standards ]] | + | [[dido:public:ra:xapend:xapend.b_stds:tech:iso:start| return to the ISO Standards ]] |
| <table> | <table> | ||
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| ==== Introduction ==== | ==== Introduction ==== | ||
| - | ==== General ==== | + | ==== 0.1 General ==== |
| //This document provides guidance for organizations to plan, design, develop, operate, maintain and improve effective and efficient external dispute resolution for product- and service-related complaints. Dispute resolution gives an avenue of redress when organizations do not remedy a complaint internally. Most complaints can be resolved successfully within the organization, without the need for further time-consuming and more adversarial procedures.// | //This document provides guidance for organizations to plan, design, develop, operate, maintain and improve effective and efficient external dispute resolution for product- and service-related complaints. Dispute resolution gives an avenue of redress when organizations do not remedy a complaint internally. Most complaints can be resolved successfully within the organization, without the need for further time-consuming and more adversarial procedures.// | ||
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| //**NOTE 4** The satisfaction of persons or organizations that could or do receive a product or a service from a public or a private organization is the focus of this document.// | //**NOTE 4** The satisfaction of persons or organizations that could or do receive a product or a service from a public or a private organization is the focus of this document.// | ||
| + | /**=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- | ||
| + | /* To add a discussion page to this page, comment out the line that says | ||
| + | ~~DISCUSSION:off~~ | ||
| + | */ | ||
| + | ~~DISCUSSION:on|Outstanding Issues~~ | ||
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dido/public/ra/xapend/xapend.b_stds/tech/iso/customer_dispute.1605843081.txt.gz · Last modified: 2020/11/19 22:31 by nick
