dido:public:ra:xapend:xapend.b_stds:tech:iso:customer_satisfaction
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dido:public:ra:xapend:xapend.b_stds:tech:iso:customer_satisfaction [2020/11/20 02:04] nick |
dido:public:ra:xapend:xapend.b_stds:tech:iso:customer_satisfaction [2021/08/13 11:17] (current) murphy [0.1 General] |
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| ===== ISO 10001:2018 Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations ===== | ===== ISO 10001:2018 Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations ===== | ||
| - | [[dido:public:ra:xapend:xapend.b_stds:tech:iso| return to the ISO Standards ]] | + | [[dido:public:ra:xapend:xapend.b_stds:tech:iso:start| return to the ISO Standards ]] |
| <table> | <table> | ||
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| ==== Introduction ==== | ==== Introduction ==== | ||
| ==== 0.1 General ==== | ==== 0.1 General ==== | ||
| - | // Maintaining a high level of customer satisfaction is a significant challenge for many organizations. One way of meeting this challenge is to put in place and use a customer satisfaction code of conduct. A customer satisfaction code of conduct consists of promises and related provisions that address issues such as product and service delivery, product returns, handling of personal information of customers, advertising and stipulations concerning particular product and service attributes or performance (examples are given in Annex A). A customer satisfaction code of conduct can be part of an effective approach to complaints management. This involves:// | + | // Maintaining a high level of customer satisfaction is a significant challenge for many organizations. One way of meeting this challenge is to put in place and use a customer satisfaction code of conduct. A customer satisfaction code of conduct consists of promises and related provisions that address issues such as product and service delivery, product returns, handling of personal information of customers, advertising and stipulations concerning particular product and service attributes or [[dido:public:ra:xapend:xapend.a_glossary:p:performance|performance]] (examples are given in Annex A). A customer satisfaction code of conduct can be part of an effective approach to complaints management. This involves:// |
| //a) complaints prevention, by making use of an appropriate customer satisfaction code of conduct;// | //a) complaints prevention, by making use of an appropriate customer satisfaction code of conduct;// | ||
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| //The satisfaction of persons or organizations that could or do receive a product or a service from a public or a private organization is the focus of this document.// | //The satisfaction of persons or organizations that could or do receive a product or a service from a public or a private organization is the focus of this document.// | ||
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dido/public/ra/xapend/xapend.b_stds/tech/iso/customer_satisfaction.1605855898.txt.gz · Last modified: 2020/11/20 02:04 by nick
