This is an old revision of the document!
Title | Case Management Model and Notation (CMMN) |
Acronym | CMMN |
Version | 1.1 |
OMG Document Number | ptc/2018-12-08 |
Release Date | October 2018 |
About Specification | https://www.omg.org/spec/CMMN |
Document | https://www.omg.org/spec/CMMN/1.1/PDF |
: For some time, there has been discussion of the need to model activities that are not so predefined and repeatable, but instead depend on evolving circumstances and ad hoc decisions by knowledge workers regarding a particular situation, a case (see Davenport 1994 and 2005; and Van der Aalst 2005). Applications of Case management include licensing and permitting in government, application and claim processing in insurance, patient care and medical diagnosis in healthcare, mortgage processing in banking, problem resolution in call centers, sales and operations planning, invoice discrepancy handling, maintenance and repair of machines and equipment, and engineering of made-to-order products.