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--- ocs:private:01.wp:bb:1.1_intro:start [2021/09/18 21:43]
nick
+++ ocs:private:01.wp:bb:1.1_intro:start [2021/09/21 12:34] (current)
nick ↷ Links adapted because of a move operation
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-====== 1 Introduction ======
+====== 1.0 Introduction ======
-[[ocs:private:wp| return to Top of White Paper ]]
+[[ocs:private:01.wp:bb| return to Top of White Paper ]]
   : // “Today’s successful
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 effectively took a byproduct of service delivery (knowledge of perfected
 business practices), created a technology platform to support its practices,
 used the platform internally to gain a competitive advantage, and then
+opened the platform to the public as a service in 2006. Amazon Web
+Services is now “one of the company’s biggest revenue drivers.”((
+Michael E. D. Koenig.
+__What Is KM? Knowledge Management Explained__.
+KMWorld,
+January 15, 2018.
+[[http://www.kmworld.com/Articles/Editorial/What-Is/What-is-KM-Knowledge-Management-Explained-122649.aspx]]
+))
+Amazon’s development pattern is consistent with the stages of knowledge
+service development (See Figure {{ref>stages}}) to refine its data, information and
+knowledge into valuable digital services that first generate internal
+efficiencies, and then are opened up to the public to generate revenue.
+<figure stages>
+{{  :ocs:private:wp:1.1_intro:screen_shot_2021-09-19_at_2.13.09_pm.png?200  | }}
+<caption>Stages of Knowledge Service Development.</caption>
+</figure>

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