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ocs:private:01.wp:bb:1.2_topics:3.how_build [2021/09/19 14:04] nick created |
ocs:private:01.wp:bb:1.2_topics:3.how_build [2021/09/19 18:29] (current) nick ↷ Links adapted because of a move operation |
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| ====== Topic 3: How do we build the civic business machine? ====== | ====== Topic 3: How do we build the civic business machine? ====== | ||
| + | [[ocs:private:01.wp:bb:1.2_topics:start| Return to Topics]] | ||
| + | |||
| There are many different frameworks for developing effective enterprise | There are many different frameworks for developing effective enterprise | ||
| architecture (e.g., Zachman Framework, Open Group Architectural | architecture (e.g., Zachman Framework, Open Group Architectural | ||
| - | Framework, Federal Enterprise Architecture and the Gartner | + | Framework, Federal Enterprise Architecture, and the Gartner |
| Methodology); however, these frameworks should be viewed as strategic | Methodology); however, these frameworks should be viewed as strategic | ||
| management toolkits rather than roadmaps. The tools in the toolkits | management toolkits rather than roadmaps. The tools in the toolkits | ||
| Line 10: | Line 12: | ||
| Participatory governance “seeks to deepen citizen participation in the | Participatory governance “seeks to deepen citizen participation in the | ||
| - | governmental process [(enterprise architecture)] by examining the | + | governmental process (enterprise architecture) by examining the |
| assumptions and practices of the traditional view that generally hinders… The traditional view of government service delivery is that government | assumptions and practices of the traditional view that generally hinders… The traditional view of government service delivery is that government | ||
| - | services must be delivered by government only. But when we look at the | + | services must be delivered by the government only. But when we look at the |
| implications of this view, we see deficiencies in service delivery across | implications of this view, we see deficiencies in service delivery across | ||
| every level of government. These are deficiencies that are generally | every level of government. These are deficiencies that are generally | ||
| Line 46: | Line 48: | ||
| **Public asset management** “is the discipline of sustaining public | **Public asset management** “is the discipline of sustaining public | ||
| - | infrastructure [(including data and digital assets),] and facilities such as | + | infrastructure (including data and digital assets), and facilities such as |
| - | airports, bridges, waterways, [data centers, etc.]. Its goal is to optimize | + | airports, bridges, waterways, data centers, etc... Its goal is to optimize |
| the service life of public assets to improve community quality of life and | the service life of public assets to improve community quality of life and | ||
| economic efficiency.” (( | economic efficiency.” (( | ||
| Line 55: | Line 57: | ||
| Accessed February 28, 2020. | Accessed February 28, 2020. | ||
| [[https://simplicable.com/new/publicasset-management]] | [[https://simplicable.com/new/publicasset-management]] | ||
| - | )) | + | )) Within the practice of knowledge service |
| - | 6 Within the practice of knowledge service | + | |
| development, communities of participation work in partnership with | development, communities of participation work in partnership with | ||
| government through participatory design to build awareness, add value to | government through participatory design to build awareness, add value to | ||
| data and digital assets, and to develop products and services that improve | data and digital assets, and to develop products and services that improve | ||
| quality of life. | quality of life. | ||
| + | |||
| + | In the same way that enterprise architecture is often misunderstood and | ||
| + | too narrowly defined, participatory design is often misunderstood to | ||
| + | mean a “design approach characterized by user involvement alone.”(( | ||
| + | Johnson, Robert R. | ||
| + | __User-Centered Technology: a Rhetorical Theory for Computers and Other Mundane Artifacts__, | ||
| + | New York, | ||
| + | NY: SUNY Press. | ||
| + | 1998. | ||
| + | )) | ||
| + | (( | ||
| + | Spinuzzi, Clay. | ||
| + | __The Methodology of Participatory Design__, | ||
| + | Technical Communication, | ||
| + | 2005. | ||
| + | [[https://pdfs.semanticscholar.org/3cbf/8fd37d5502670f61ca06449f14df7a049a51.pdf]] | ||
| + | )). In | ||
| + | fact, it means the “various research methods… used to iteratively construct | ||
| + | the emerging [co-created] design.” (( | ||
| + | Spinuzzi, Clay. | ||
| + | __The Methodology of Participatory Design__, | ||
| + | Technical Communication, | ||
| + | 2005. | ||
| + | [[https://pdfs.semanticscholar.org/3cbf/8fd37d5502670f61ca06449f14df7a049a51.pdf]] | ||
| + | )). | ||
| + | |||
| + | The participatory design process for knowledge services follows the stages | ||
| + | of knowledge service development: generate, transform, manage, use | ||
| + | internally, transfer, enhance, use professionally and evaluate (See Figure | ||
| + | 1). Each stage represents research and the development of knowledge that | ||
| + | feeds the next iteration of the process. Consider for a moment, the | ||
| + | economic and social effects of combining participatory governance and | ||
| + | public asset management through a business model that further structures | ||
| + | the participatory design process (research and development) to result in | ||
| + | return on investment for government organizations and private-sector | ||
| + | partners. | ||
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ocs/private/01.wp/bb/1.2_topics/3.how_build.1632074663.txt.gz · Last modified: 2021/09/19 14:04 by nick
