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ocs:private:01.wp:bb:1.2_topics:7.how_assess [2021/09/19 16:58] nick |
ocs:private:01.wp:bb:1.2_topics:7.how_assess [2021/09/22 14:37] (current) nick |
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| ====== Topic 7: How do I assess the effectiveness of my knowledge service development initiatives? ====== | ====== Topic 7: How do I assess the effectiveness of my knowledge service development initiatives? ====== | ||
| - | [[ocs:private:wp:1.2_topics:start | Return to Topics]] | + | [[ocs:private:01.wp:bb:1.2_topics:start| Return to Topics]] |
| - | Knowledge services are assessed as a result of following the knowledge | + | Knowledge services are assessed as a result of following the [[oocs:private:99.append:02.glossary:k:knowledge_management]] maturity model (See Figure {{ref>maturity}}): initial, repeatable, defined, |
| - | management maturity model (See Figure 4): initial, repeatable, defined, | + | |
| managed and optimized. | managed and optimized. | ||
| + | |||
| + | <figure maturity> | ||
| + | {{ :ocs:private:wp:1.2_topics:screen_shot_2021-09-19_at_2.26.07_pm.png?200 |}} | ||
| + | <caption>[[oocs:private:99.append:02.glossary:k:knowledge_management]] Maturity Model</caption> | ||
| + | </figure> | ||
| ===== Initial ===== | ===== Initial ===== | ||
| - | [[ocs:private:wp:1.2_topics:7.how_assess | Return to Top]] | + | [[ocs:private:01.wp:bb:1.2_topics:7.how_assess| Return to Top]] |
| In the initial phase, an organization has siloed operations and its | In the initial phase, an organization has siloed operations and its | ||
| Line 17: | Line 21: | ||
| ===== Repeatable ===== | ===== Repeatable ===== | ||
| - | [[ocs:private:wp:1.2_topics:7.how_assess | Return to Top]] | + | [[ocs:private:01.wp:bb:1.2_topics:7.how_assess| Return to Top]] |
| Line 30: | Line 34: | ||
| ===== Defined ===== | ===== Defined ===== | ||
| - | [[ocs:private:wp:1.2_topics:7.how_assess | Return to Top]] | + | [[ocs:private:01.wp:bb:1.2_topics:7.how_assess| Return to Top]] |
| In a defined state of operations, the business machine will be operational | In a defined state of operations, the business machine will be operational | ||
| Line 43: | Line 47: | ||
| ===== Managed ===== | ===== Managed ===== | ||
| - | [[ocs:private:wp:1.2_topics:7.how_assess | Return to Top]] | + | [[ocs:private:01.wp:bb:1.2_topics:7.how_assess| Return to Top]] |
| The managed maturity level is also in alignment with the managed phase | The managed maturity level is also in alignment with the managed phase | ||
| Line 56: | Line 60: | ||
| ===== Optimized ===== | ===== Optimized ===== | ||
| - | [[ocs:private:wp:1.2_topics:7.how_assess | Return to Top]] | + | [[ocs:private:01.wp:bb:1.2_topics:7.how_assess| Return to Top]] |
| Finally, the last six stages of the knowledge service value chain---use | Finally, the last six stages of the knowledge service value chain---use | ||
ocs/private/01.wp/bb/1.2_topics/7.how_assess.1632085100.txt.gz · Last modified: 2021/09/19 16:58 by nick
